We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and store your personal data when you interact with our website or communicate with us via any channel.
Please read this policy carefully to understand how we handle your personal data. We may update this notice from time to time, and we encourage you to check this page periodically for any changes.
1. Information We Collect
We may collect and generate personal data about you when you interact with our website or communicate with us. This includes, but is not limited to:
a. Information You Provide Directly
When you:
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- Fill in forms on our website or offline,
- Contact us regarding our products or services,
- Participate in surveys, competitions, or promotions,
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We may collect:
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- Your name, email address, telephone number(s),
- Postal and billing address,
- Date of birth,
- Location details and other relevant information.
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b. Information We Collect Automatically
When you visit or interact with our website, we may automatically collect:
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- Technical information such as your IP address, browser type, and operating system,
- Usage data including pages viewed, time spent on pages, and navigation paths.
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c. Information from Other Sources
We may also receive personal data from:
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- Communications with you via email, phone, social media, or other platforms,
- Our service partners and distributors (where relevant and permitted).
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2. How We Use Your Personal Data
We use your personal data to:
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- Deliver our products and services,
- Process payments and prepare invoices,
- Maintain records and manage customer accounts,
- Respond to your inquiries and provide customer support,
- Notify you of service related information such as billing reminders, technical notices, and service updates.
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We do not sell or rent your personal data. Except as described in this policy, we will not share your information with third parties without your consent unless required by law or where identifying details have been removed.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
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- To fulfil our contractual obligations to you,
- To comply with legal or regulatory requirements,
- With your consent, where required,
- Where we have a legitimate interest, provided that interest does not override your rights and freedoms.
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4. Sharing Your Information
We may share your personal data with:
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- Our authorised service partners and distributors, to support the delivery of our products and services,
- Legal and regulatory authorities, where required,
- Professional advisors such as auditors, lawyers, and accountants.
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5. International Transfers
Your personal data may be transferred to, and processed in, countries outside your home jurisdiction, including by members of the XSAT FZE group or our trusted partners. We ensure that such transfers are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. In general, we will not retain your personal data for more than 5 years after your last interaction with us, unless a longer period is legally required.
7. Your Rights
You have the right to:
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- Access your personal data and request a copy,
- Correct any inaccurate or incomplete personal data,
- Request deletion of your data when it is no longer needed,
- Restrict processing in certain circumstances,
- Object to processing on grounds relating to your particular situation.
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To exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we process your data, please reach out to us at:
Contact Page: https://xsat.global/contacts
